Viewing and restoring archived articles

Article author
Garry Page

You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base.

You must be a Guide Manager to view and restore archived articles. For information about archiving an article, see Archiving an article to remove it from your knowledge base.

Viewing the archived articles list

You can access a complete list of your archived articles. An archived article remains in your list unless you delete it.

You must be a Guide Manager to view archived articles.

To view a list of archived articles

  1. In Guide, click the Manage articles (Manage articles) icon in the sidebar.

    The Lists tab opens by default.

  2. Click Archived articles.

    Archived articles

    A list of your archived articles appears. You can add filters to view a subset of all your archived articles.

Restoring an archived article

You can restore an archived article if you want to make it available again in your knowledge base. You cannot disable the ability to restore articles. If you need to restore multiple articles at once, see Updating knowledge base articles in bulk.

You must be a Guide Manager to restore archived articles.

To restore an archived article

  1. In Guide, click the Manage articles (Manage articles) icon in the sidebar.

    The Lists tab opens by default.

  2. Click Archived articles.

    A list of your archived articles appears.

  3. Find and select an archived article from your list.

    You can browse, search, or add a filter to find a specific article.

  4. In the archived article, click Restore.

    The article is restored as a draft or work in progress, depending on your plan type, in the section where it was previously published. If the section no longer exists, you are prompted to select a new section.

  5. When you are ready to publish the article, click the drop-down arrow on the Save button, then select Publish now.

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